Last Updated | July 30, 2025
Telehealth has emerged as a vital component in modern medical practices due to its features that make medical care conveniently accessible, offering numerous benefits for healthcare organizations and their patients. Providers can use a telemedicine app to manage appointments online and conduct virtual consultations via phone or computer. It removes the need for doctors and patients to be in the same location, making care delivery more flexible and efficient. Further in the blog, you will discover the must-have 20 telemedicine app features, such as patient portals, appointment reminders, and chatbots, that streamline operations and improve service delivery.
20 Best Telemedicine Software Features
It’s essential to utilize all aspects of virtual care to the fullest and to understand what healthcare app features will help your practice the most. So, what is the best telehealth app for your practice? And what are the best telemedicine app features available? Let’s take a look at the must 20 telehealth features for providers.
1. Appointment Scheduling
A telemedicine app allows patients to select available time slots for consultations with healthcare professionals. An intuitive interface helps things, an intuitive interface for patients to use the app.
Calendar integration with scheduling telemedicine app features keeps doctors updated and reminds patients of consultations to avoid missed appointments. This app integration feature shows the patient queue and filters patient profiling. It also enables the doctor to cancel an appointment anytime in an emergency and shows free slots for canceled appointments.
2. Secure Video Conferencing
Among all telemedicine app features, this one is necessary for every telemedicine platform. Telemedicine apps for providers cannot function without a quality and secure video conferencing feature because the patients connect with doctors using the video calling feature.
A telemedicine mobile app and computer software without good video streaming will ruin the patient experience and could disrupt the diagnosis process. The video must not be compromised regardless of the device used and if the telemedicine system requires expensive or the latest electronic devices would not be well-received by users.
3. Patient Portal and Dashboard
A telemedicine app must contain features like a patient portal and dashboard for a holistic view of overall patient information, and allow doctors to make timely interventions and decision-making
This feature highlights the basics and details, and filters patients according to their medical issues. Using up-to-date information on the patient’s condition enables timely care delivery and displays details such as prescriptions. It also includes the patient’s history and treatment plans.
4. Doctor Profile Management
Doctor profile management telemedicine app feature allows healthcare providers to create and maintain detailed professional profiles within a telemedicine platform. These profiles typically include credentials, specialties, availability, languages spoken, and consultation types, helping patients choose the right doctor for their needs. A well-structured profile builds trust and improves the patient experience by offering transparency.
For healthcare organizations, this feature simplifies scheduling and resource allocation. Administrators can manage provider availability, update qualifications, and assign doctors based on demand and expertise. It also ensures that patients are matched with the most suitable provider, improving care efficiency and satisfaction.
5. E-prescriptions
E-prescription is a telemedicine app feature benefits pharmacies, patients, and prescribing doctors by speeding up healthcare service and making insurance claims easier. When combined with something like Amazon Comprehend Medical, it becomes easier for patients to understand a doctor’s hard-to-read writing.
Telemedicine software features like e-prescription are compliant with all regulatory bodies like
- Health Insurance Portability and Accountability Act (HIPAA)
- EPA (Electronic Prior Authorization)
- Food and Drug Administration (FDA)
- U.S. Department of Health & Human Services (HHS)
With an e-prescription feature, doctors can produce and send prescriptions without errors. This will help enhance communication and improve access to records on the medical insurance form, providing all information in electronically linked pharmacies.
6. Payment Gateway
One of the most frequent issues users face is related to payments, such as the unavailability of local payment options or security issues while processing payments. A functional payment gateway is essential in medical software features, which is a crucial question.
Any telemed gateway is needed as it has great benefits such as:
- System-generated invoice for every patient
- Automated appointment adherence
- Multiple payment methods
- Record of payments
- Secured payment compliance
- Safe payment processing
- Easy and fast user-friendly
- Integration with insurers
7. EHR Integration
Data is the backbone of efficient care delivery, and electronic health records provide the data promptly, integrating EHR/EMR in a telemedicine app. Integrating is reliable and shows all the information on blood work, laboratory tests, and radiology, such as messages, prescriptions, and all the previous treatments received.
With the availability of all information needed, a doctor can understand and do what is required, ensuring that care is delivered correctly, consolidating the data, avoiding duplication or any missing information, and keeping the medical history up to date. An EHR for behavioral health or cancer patients is one of the best telemedicine software examples.
8. Wearables Support
Telemedicine applications that connect with wearable devices like fitness trackers or other monitoring tools are becoming essential. With time, more and more doctors and patients are showing reliability in these apps, and these apps have saved lives.
This integration provides real-time health data to doctors, aiding in remote patient monitoring and diagnostics. It makes all your data available in a few clicks from your smartwatch, enabling timely care delivery or updating daily statuses for patients with chronic conditions. Convenience is the future, and this feature is becoming a big thing.
9. Real-time Chat
A real-time chat option is a good feature that allows you to send messages within the app. It’s good for non-urgent things, like asking follow-up questions, giving updates, or talking about non-emergency stuff. It’s an extra way to communicate in addition to video calls.
10. Group Chats and Calls
In addition to one-on-one communication, the app supports group chats and calls. This means multiple users can join a single discussion, enhancing the collaborative nature of healthcare. For instance, family members can participate in consultations, ensuring everyone is informed about the patient’s condition and care plan.
Additionally, this feature is invaluable for medical teams where various specialists need to discuss a patient’s case collectively. Facilitating real-time, multi-user interactions makes communicating effectively and making informed decisions more straightforward for all involved parties.
11. Remote Patient Monitoring (RPM)
Remote Patient Monitoring (RPM) utilizes digital technologies to collect and transmit patient health data from outside conventional clinical settings. This continuous monitoring of vital signs, symptoms, and other health indicators enables early detection of changes in a patient’s condition, facilitating timely interventions and proactive care management. RPM is particularly beneficial for managing chronic diseases.
Devices like blood pressure cuffs, glucometers, pulse oximeters, and wearable sensors, RPM reduces the need for frequent in-person visits and contributes to cost savings by decreasing hospital admissions and emergency room visits.
12. Built-in Chatbot
Chatbots are welcomed and used in the healthcare industry as they minimize repetitive tasks. They ease the burden of repetitive tasks with their 24/7 availability, such as responding to common healthcare queries. They help users find quick information and help reduce the need for immediate intervention.
If you build a custom telemedicine app for doctors to make it innovative, you may add an AI-powered chatbot. Leveraging AI, it automates routine tasks like appointment scheduling, medication reminders, and answering common medical queries. A mobile telehealth app for patients that offers round-the-clock assistance can ensure high patient satisfaction.
13. HIPAA Compliance
If you’re working on telemedicine app development, it must be HIPAA-compliant and make it legal, and acceptable to the healthcare industry and patients.
If you’re using an off-the-shelf solution, read reviews and find a reputable app, no matter how good the telehealth is. No app looks like it has telehealth features, and it likely doesn’t meet the compliance criteria, such as multi-platform compatibility. The end users in the healthcare industry are more diverse than any other industry as a provider.
Maybe you’re looking for a telehealth app for computers, but your patients all want to communicate via smartphone or tablet. If you are looking for a pre-made telemedicine application, you must find one that works across platforms and devices to provide smooth patient communication. Accommodate patients where they are to make it simple for them.
14. Multi-platform Compatibility
Billions of mobile devices worldwide are being used in various capacities. This means there are billions of accessible devices for a telemedicine application. A competitive telemedicine app will be available across all major platforms, functioning seamlessly on smartphones, tablets, laptops, and PCs.
Multiplatform compatibility ensures every user benefits from telemedicine regardless of device. People using iOS, Android, Windows, and macOS can access the telemedicine application wherever they are most comfortable. It could be in their homes, at work, on the train, or anywhere with an internet connection. Just don’t use your phone while driving, please!
15. User-friendly Interface
Doctors, patients, and prescription fulfillment services are sometimes the end users of a monitoring and telemedicine system. Since all stakeholders are crucial, creating a smooth user experience and interface is necessary.
Suppose a doctor is having a hard time using the custom telemedicine app. In that case, they are likely to change the platform. Similarly, if a patient is facing difficulty, leaving the cuff customer dissatisfied, the customer will be disappointed and notary.
16. Multilingual Support
At least two billion people can use a telemedicine application that supports English, Spanish, French, German, Hindi, Urdu, Mandarin, and Japanese. With globalization in full force, a globalized healthcare approach has become commonplace, even affecting telemedicine applications.
Custom telemedicine apps with multilingual support offer several benefits, including:
- Catering to diverse patients, even those who don’t speak English.
- Removes any language barriers for clear communication and significantly improves patient health outcomes.
- Equal healthcare access to diverse populations globally.
17. Telehealth Support for Mental Health
Many telehealth applications are in the market, and some mobile applications are designed to include appointments with general physicians and any specific type of consultation. Many applications for mental health support are also available.
Adding mental health support to a health app adds value, as many patients need support but can’t identify the need. This helps provide support to a broader user base on one platform.
18. Analytics and Reporting
Analytics and reporting makes raw data into actionable intelligence. This feature provides dashboards and customizable reports that present more than simple metrics; deep insights into patient engagement, clinical outcomes, operational efficiency, and financial performance.
With the help of advanced data visualization and predictive analytics, administrators can identify trends, pinpoint areas for optimization, and address challenges that comes their way. This analytical capability leads to improved patient care experiences.
19. Interoperability
This is one of the most essential features of telemedicine apps or any telehealth software. With the growth of telemedicine and remote medical services, the need for interoperability is a given, as exchanging data seamlessly isn’t a choice. Exchanging must be able to exchange data with multiple EHRs.
A custom telemedicine app can be incorporated into bIf a telemedicine app is interoperable, healthcare systems if it is interoperable. Exchanging data with practices can offer virtual consultations, access patients’ medical histories, and manage payment processing. To sum it up, interoperability is a must-have for meal organizations of all sizes.
20. Geolocation
Geolocation in a telemedicine app tells where the user’s real-time physical location is, typically through a GPS. This is an essential element for regulatory compliance, as many healthcare laws require providers to be licensed in the same state or region where the patient is located during a virtual consultation session.
Furthermore it strengthens convenience and safety by connecting patients with local resources like pharmacies or emergency services. It also filters providers by geographic availability, improving access and the overall efficiency of remote care delivery.
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Conclusion
As the healthcare industry continues to evolve, telemedicine apps have become essential for delivering quality care to patients. By incorporating the must-have telemedicine app features discussed in this blog, developers can create platforms offering a superior user experience for doctors and patients.
These features, from secure video conferencing and electronic prescriptions to remote patient monitoring and AI-powered symptom checkers, work together to create a comprehensive and efficient healthcare solution. By prioritizing these features, telemedicine apps can help bridge the gap between patients and healthcare providers, ensuring that quality care is accessible.
Frequently Asked Questions
How to Develop a Telemedicine App?
Developing a telemedicine app involves planning, market research, defining features, UI/UX design, development (frontend and backend), testing, and deployment. Secure compliance with healthcare regulations also involves securing HIPAA.
Is Telemedicine Suitable for All Conditions?
No, telemedicine is suitable for many but not all conditions. It works well for consultations, follow-ups, and minor illnesses but may not be ideal for emergency or complex cases requiring physical examination.
How Can I Ensure My Privacy During a Telemedicine Appointment?
Ensure your telemedicine provider uses encrypted platforms, verify the provider’s privacy practices, and conduct appointments in a private, secure location.
What Is the Cost of Telemedicine App Development?
The telemedicine app development cost varies widely based on features, platform, and developer rates, ranging from $30,000 to $250,000.
What Hardware and Software Are Used for Telemedicine?
Hardware includes smartphones, tablets, or computers with cameras and microphones. The software comprises telemedicine platforms, video conferencing tools, and apps that comply with healthcare regulations.
What is the Best Telemedicine App for Providers?
The best telemedicine apps for providers are: Teladoc Health, Amwell, & MDLIVE that offer virtual consultations, EHR integration, appointment scheduling, etc. what software is used for telemedicine if advanced features are not required? For simpler, more cost-effective options, Doxy.me is a popular choice due to the free basic plan they have.
About the Author
Ahmed Sufyan Samee
Ahmed Sufyan Samee is a seasoned digital marketer with 4+ years of experience. Specializing in SEO, he excels in optimizing online content and managing display campaigns. His expertise extends to YouTube SEO, enhancing brand visibility and engagement. Sufyan is known for his strategic approach, leveraging PPC and SEO to drive measurable results. Committed to staying ahead in the dynamic digital landscape.
