The Importance of UX
in Healthcare

The healthcare industry uses various kinds of technology in medical devices, telemedicine as well as software solutions, and has many different users including doctors, surgeons, hospital management, patients, and other non-clinical professionals. Every one of these users is looking for ease, convenience, and innovation. Time and privacy are of utmost importance in the healthcare industry, and the typical user here wants an interface that does not derail him. The importance of user experience, as well as user interface design for healthcare applications, can be deduced by realizing how deeply rooted healthcare is into technology, and has been confirmed by UX research in healthcare.

Today, in the wake of the pandemic, digital healthcare IS healthcare, which makes healthcare user experience design all the more important. At Folio3, we optimize the UX design by ensuring accessibility, and ease of use. Moreover, we influence the user experience in healthcare by introducing visually stunning UI design as well as UX in medical devices, and healthcare applications. Our medical UX design has been used in diagnostic systems, telemedicine solutions, and healthcare applications facilitating doctors, nurses, pharmacies, laboratories, hospitals, and patients.

Premium Healthcare UX Services

Healthcare UI Design

Dare to be different and innovative with our visually appealing and intuitive user interface design for your healthcare solution. Our UI/UX designers use a User-Centered Design (UCD) approach, always putting the users first. With our healthcare UI design services, we ensure that everything is designed with the users in mind starting with the colors and typography to the navigation and layout.

Healthcare UX Design

Our team of dedicated User Experience designers leverages their years of experience and design expertise in healthcare-specific analysis, diagnostics, monitoring, and management tools, to bring your users the most memorable user experience ever. Hire Folio3 healthcare UX designers specializing in building outstanding user experience systems for mobile as well as desktop systems.

User Journey

At Folio3, we have dedicated research and discovery teams that map out the entire journey for users before we reach the development stage. Our teams take you through this journey and explain all the critical points via wireframes and prototypes. User interaction is an extremely important part of the user experience and it is our utmost priority to ensure a smooth and frustration-free user journey.

Prototype Development

Prototypes are essential for building a flawless user experience in any industry and they are often used to perform formative usability testing. They also hasten the design process because they help in assessing UI/UX designs and validating them before any actual development occurs. Prototype testing then allows the detection of any areas that need improvement to bring about a more refined overall user experience.

Summative Usability

We also offer summative usability testing to verify and validate your solutions as having met FDA requirements and regulations. This enables us to produce user experiences and designs that comply with safety regulations set by the government, which is especially important in the healthcare industry.

Human Factors &
FDA Compliance

Our dedicated compliance experts use safe and financially viable approaches in order to conduct remote summative usability tests alongside direct tests with users. This way, we validate the interface and solution and ensure that all FDA and government safety regulations and requirements are complied with and that the healthcare device or solution is safe for use.

Our Healthcare UX Design Process

Research &

This is where our research teams conduct their research and learn more about the various healthcare users’ expectations as well as your requirements.

User Journeys &

Multiple user journeys are mapped and we create storyboards before we move on further.

Wireframes &

The wireframes are then created after taking all the user journeys as well as other research into consideration and clickable prototypes are created.


We get feedback from various users of the healthcare solution after consultation with your team. This is done so that we are clear on what areas need improvement and can be made easier.

User Interface

Our UI designers then design the interface keeping in mind the user journey as well as the feedback received. The key here is to design using a UCD approach and target the users’ natural behavior when it comes to healthcare.


Our development experts specializing in frontend development then work on frontend code.


This is where we integrate the frontend end with the backend code.


The solution is then tested by quality assurance teams before it is rolled out for user testing. The feedback is then utilized to improve the final product and optimize the UX design for healthcare solutions.

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Dedicated Teams

Let our dedicated professionals with years of experience and expertise fill in any gaps occurring in your employee skillset or requirements with a team-based engagement.

Reasonable Cost

Being a custom healthcare software development company helps in developing at a reasonable cost. This is because, with custom development, you only pay for what you need, and we work within your budget.


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Frequently Asked Questions

Medical devices can be assorted in several categories, such as diagnostic devices, surgical devices, consumer healthcare devices, and rehabilitation devices to name a few. UX design with respect to medical devices is the user experience for all those using it. Medical device UX design is not limited to the device itself. This is because many of these devices are used with a software system that controls them. Medical UI design and UX design encompass all these integrated software solutions that accompany the device itself to give the user a seamless and smooth user experience.
Clinical-grade and surgical-grade medical devices have to be held to high standards and pass by FDA regulations and standards and any other standards that apply before they are rolled out. Similarly, all medical device user interface designs have to go through human factor and FDA assessment before being approved and ready to launch.
At Folio3, we have some of the most sought-after and experienced healthcare UX designers. You can contact our office via phone, email, or ticket, and discuss your options about whether you would like to hire our designers separately in a team-based engagement or ask for a fixed bid.