HealthQuest
HealthQuest Capital is a private asset firm that is transforming the healthcare system and improving patient outcomes by providing growth capital to healthcare companies, mainly in the US.
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HealthQuest Capital is a private asset firm that is transforming the healthcare system and improving patient outcomes by providing growth capital to healthcare companies, mainly in the US.
About healthQuest
HealthQuest Capital is a private asset firm that is transforming the healthcare system and improving patient outcomes by providing growth capital to healthcare companies, mainly in the US.
HealthQuest has managed to invest over $1.6B of capital to date in a portfolio of healthcare companies including medical devices and technologies, biopharma, diagnostics, digital health, healthcare IT, and innovative services.
The Challenge
Prior to Folio3, the HealthQuest team has been manually accessing multiple portals to check new referrals which is a time-consuming activity as well as a lengthy and complex referral data entry process into the EHR system CareTend. It felt like this manual work was all over the place and confusing.
They were looking for a product that offers a centralized reporting solution with a graphical representation of business performance data. To scale the growth and performance, they wanted a system that would analyze the team’s performance KPIs and time spent on each case and its impact on the business. This also included their need of analyzing real-time data whenever needed by the executive team.
Folio3 Solution
The Folio3 team offered a middleware dashboard that simultaneously connects with the referral portals and EHR system at the same time and fetches and pushes details from the referral portals and EHR system respectively through APIs.
The solution also included a sophisticated alert mechanism that keeps the team updated when a case comes in through the referral portal. Regardless of any status throughout each case, the latest updates can be viewed as soon as available. All the user engages with a case from a Care Coordinator to Account Executive and Pharmacist through instant collaboration within the same web-based platform and shall be able to view and track case progress and make sure the assigned task gets completed within a predefined time frame.
From the Operational KPIs and Metrics tracking, different graphs and reports shall be displaying real-time information about case status, to whom it is assigned to manage workload distribution, average case processing time, and case intake volume.
HealthQuest instantly experienced an increase in productivity by eliminating manual processes. Effective case management was made possible through team collaboration and real-time case status and progress tracking to eliminate bottlenecks as soon as they are spotted. Staffing needs were now quickly managed as the team’s productivity was analyzed through a performance statistics dashboard. HealthQuest leadership team now has quick access to reports and dashboards built on historical and current data enabling effective future business planning. This overall improved resource efficiency and the delivery of services.
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