HealthQuest
HealthQuest Capital is a private asset firm that is transforming the healthcare system and improving patient outcomes by providing growth capital to healthcare companies, mainly in the US.
HealthQuest Overview
Healthquest is a healthcare and wellness service provider with multiple streams of care provision including pharmacies, home health providers, infusion centers etc. Digital Health Folio3 developed a middleware dashboard for HealthQuest, automating business flows and enhancing connectivity with EHR systems and referral portals to streamline patient referrals.
The Challenge
Streamlining Referral Management
- Manual Process Overhead Manual processes limit automation and real-time data processing, hindering the benefits of cloud scalability.
- Legacy System Incompatibility Legacy healthcare systems couldn’t keep up with new cloud systems, creating data silos and slowing down referral processing systems.
- Fragmented Referral Management The lengthy referral data entry into the EHR system (CareTend) added confusion and inefficiency to HealthQuest’s workflow.
- Lack of Centralized Reporting A centralized reporting system with graphical dashboards of business performance data was missing and created challenges in monitoring operational metrics, hindering data-driven decision-making.
- Inadequate Performance Analysis HealthQuest was looking for a Key Performance Indicator analyzer system and time spent on each case to understand their impact on business growth and performance.
Our Solution
We developed cloud infrastructure for the HealthQuest project designed specifically to address these cloud technology challenges and the pain points experienced by the HealthQuest team.
- Cloud Connectivity Our middleware dashboard seamlessly connects with referral portals and the EHR system concurrently, utilizing cloud-native APIs for fetching and pushing data in real time.
- Sophisticated Alerts The solution incorporates a sophisticated cloud-based alert mechanism, ensuring real-time updates for the team whenever a case is received through the referral portal.
- Collaboration in the CloudAll users, engage with cases within a unified, web-based cloud platform enabling timely collaboration and ensuring updates are accessible to all stakeholders in real-time.
We developed cloud infrastructure for the HealthQuest project designed specifically to address these cloud technology challenges and the pain points experienced by the HealthQuest team.
The Results
Measurable Improvements in Healthcare Delivery
HealthQuest’s investment in our solution yielded significant results:
- Increased Productivity Automation eliminated tedious manual tasks, freeing up valuable time for healthcare professionals.
- Enhanced Case Management Real-time tracking and collaboration improved overall case management efficiency.
- Optimized Staffing Data-driven insights on team performance enabled better resource allocation.
- Improved Decision-Making Access to historical and current data empowered effective future planning.
