Revamping Telehealth Platform Experience with Robust QA

We’ve meticulously refined the platform’s performance to provide an unparalleled telehealth experience. Our dedicated team has focused on enhancing its functionality, ensuring optimal usability and a effortless user journey.

The Client

A telehealth platform making specialists accessible to patients, providers & organizations.

Enhancements

  • Improved Scheduling
  • Timezone Alignment
  • Reliable Note Taking
  • Audio Optimization

Services Delivered

  • Quality Assurance
  • Automated Scripting
  • Maintenance Support

The Tech

  • Postman
  • Apache JMeter
  • BugMagnet
  • ColorZilla

Project Overview:
Telehealth Platform's Quality Enhancement

After COVID-19, the industry recognized the necessity of expanding healthcare access, especially in remote areas where providers were scarce to meet patients’ needs. This transformation demands better technological solutions. Folio3 can help you provide timely care and monitoring, shorten travel time for medical services, reduce healthcare costs, and improve care coordination.
As TeleMed2u continued to scale, it needed high-quality virtual care experiences for patients and providers to meet the rising demand for healthcare services.
To further refine the platform’s capabilities and fortify TeleMed2u’s leadership in the market, Folio3 chipped in by improving the platform’s connectivity between patients and providers, enhancing user experience and platform engagement.

Challenges

Regardless of the platform’s robust capabilities, TeleMed2u faced many challenges that required prompt attention:

Our Solution: QA Testing Scenarios

To resolve such challenges, Folio3 Digital Health experts, with experience in maintaining HIPAA compliance and QA automation strategies, overcame them using the following approaches

Improved Scheduling System

Implementing a database-level locking mechanism eliminated appointment conflicts, resulting in effortless and smooth scheduling.

Catering Time Zone Differences

Automated scripts tested time zones, and appointments were stored in UTC for accurate local time conversion. The reminders included clear time-zone indicators.

Reliable Clinical Notes Taking

Automation scripts were used to verify and ensure the accuracy of clinical notes, aiding in better data management.

Enhanced Audio for Virtual Calls

By migrating to a better-suited third-party tool, the audio clarity issue for iPhone users was effectively resolved, improving the overall call experience.

Impact: Improved Performance & User Experience

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