Care Delivery Platform with 10X Patient Handling Capacity
Phamily helps healthcare organizations improve efficiency and deliver personalized care at scale. It is a custom web-based patient-provider platform to streamline care interactions. It automates administrative tasks and uses AI to create effective care plans for swift recovery.
Specialized Patient Care Management and Quality Care Delivery
Enhancements
10X Caregiver Efficiency via Automation
AI-Backed Triage & Communication Tools
Care Plan Creation with Goals and Progress Tracking
Seamless Appointment Scheduling
Services
Custom Web-App Development
AI Integration for Smarter Workflows
End-to-End Platform Implementation
Seamless EHR Integration
Tech Stack
Ruby & Rails for Backend
Vue.js for Frontend
Project Overview:
Automating Primary & Chronic Care for 1000s of Patients
Avoiding unnecessary costs incurred in the primary and chronic care management has become a primary concern in the era where there is a surge of chronic illnesses, the majority of them being medium to high risks.
Jaan Health, knowing all these problems, planned to create a web-app platform known as “Phamily” to speed up the care delivery process. So the technology experts like Folio3 helped them build an automated patient-provider system that boosted the caregiver capacity by up to 10x and reduced manual tasks by 50%.
Challenges: Manual Processes Holding Back Care Delivery
The manual workflows in healthcare lead to inefficiencies that hinder timely care and burn out valuable resources. The reliance on the old-fashioned ways of care delivery led to significant patient backlogs and brought communication into shambles. The summary of major challenges that Jaan Health faced are as follows:
Solutions: A Centralized Care Coordination Platform for Efficient Care Delivery
Folio3 Digital Health built and implemented a comprehensive care coordination solution that brings patients and providers under one platform to cater to Jaan Health’s problems. The key features and solutions included:
Automated Patient Management
Centralized Patient List: Care providers have access to the dynamic list of patients, tagged with their risk level to create care plans based on priority stages.
Cohort Segmentation: Patients are segregated into groups (e.g., chronic condition cohorts, frequent ER visitors, or age-based cohorts, etc.) for targeted care.
Scalability: Enabled 1 caregiver to manage 500 patients (10x increase in capacity).
Care Plan Automation
Goal Setting: Extraction of health concerns from the database and formation of recovery goals using AI.
Task Management: Assigning tasks to providers and patients related to follow-ups and medication adherence respectively.
Progress Monitoring: Real-time tracking of the patient’s progress with amendments made to the care plans when necessary.
AI-Powered Communication
Triage System: Text messaging is tagged with colors highlighting emergency, urgent and routine cases to prioritize responses.
AI-Suggested Questions: AI generated pre-consultation questions for convenient patient-provider interactions.
The implementation of Phamily presented exquisite results for Jaan Health:
10x Increase in Caregiver Capacity Each caregiver now has the capacity of managing 500 more patients, reducing the patient backlog.
Operational Efficiency The all-in-one portal to manage tasks like patient interactions, care plan, and recovery goal setting, and managing low to high risk patients made operations efficient.
Scalability & Future Readiness The platform’s integration with EHR and AI capabilities positions Jaan Health for future scalability and business sustainability.
