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Care Delivery Platform with 10X Patient Handling Capacity

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Care Delivery Platform with 10X Patient Handling Capacity

Client/Industry

Specialized Patient Care Management and Quality Care Delivery

Enhancements

  • 10X Caregiver Efficiency via Automation
  • AI-Backed Triage & Communication Tools
  • Care Plan Creation with Goals and Progress Tracking
  • Seamless Appointment Scheduling

Services

  • Custom Web-App Development
  • AI Integration for Smarter Workflows
  • End-to-End Platform Implementation
  • Seamless EHR Integration

Tech Stack

  • Ruby & Rails for Backend
  • Vue.js for Frontend

Project Overview:
Automating Primary & Chronic Care for 1000s of Patients

Automating Primary & Chronic Care for 1000s of Patients
Avoiding unnecessary costs incurred in the primary and chronic care management has become a primary concern in the era where there is a surge of chronic illnesses, the majority of them being medium to high risks.
The administrative costs alone eat up to 30% of healthcare budgets, hoarding 16 hours per week spent in manual paperwork by the physicians, thereby leaving no or meager time in patient care. The consequences of such activities delay patient diagnoses by days or even weeks and pile up patient backlogs, causing high-risk patients to transition to critical stages.
Client, knowing all these problems, planned to create a web-app platform to speed up the care delivery process. So the technology experts like Folio3 helped them build an automated patient-provider system that boosted the caregiver capacity by up to 10x and reduced manual tasks by 50%.
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Challenges: Manual Processes Holding Back Care Delivery

The manual workflows in healthcare lead to inefficiencies that hinder timely care and burn out valuable resources. The reliance on the old-fashioned ways of care delivery led to significant patient backlogs and brought communication into shambles. The summary of major challenges that client faced are as follows:

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Solutions: A Centralized Care Coordination Platform for Efficient Care Delivery

Folio3 Digital Health built and implemented a comprehensive care coordination solution that brings patients and providers under one platform to cater to client’s problems. The key features and solutions included:

Automated Patient Management

  • Centralized Patient List: Care providers have access to the dynamic list of patients, tagged with their risk level to create care plans based on priority stages.

  • Cohort Segmentation: Patients are segregated into groups (e.g., chronic condition cohorts, frequent ER visitors, or age-based cohorts, etc.) for targeted care.

  • Scalability: Enabled 1 caregiver to manage 500 patients (10x increase in capacity).
Automated Patient Management
Care Plan Automation

Care Plan Automation

  • Goal Setting: Extraction of health concerns from the database and formation of recovery goals using AI.
  • Task Management: Assigning tasks to providers and patients related to follow-ups and medication adherence respectively.
  • 
 Progress Monitoring: Real-time tracking of the patient’s progress with amendments made to the care plans when necessary.

AI-Powered Communication

  • Triage System: Text messaging is tagged with colors highlighting emergency, urgent and routine cases to prioritize responses.
  • AI-Suggested Questions: AI generated pre-consultation questions for convenient patient-provider interactions.
AI-Powered Communication
Streamline Care Plans with AI

Business Outcomes

The implementation of Phamily presented exquisite results for client:

Business Outcomes
  • 10x Increase in Caregiver Capacity
    Each caregiver now has the capacity of managing 500 more patients, reducing the patient backlog.
  • Operational Efficiency
    The all-in-one portal to manage tasks like patient interactions, care plan, and recovery goal setting, and managing low to high risk patients made operations efficient.
  • Scalability & Future Readiness
    The platform’s integration with EHR and AI capabilities positions client for future scalability and business sustainability.
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