Centralized Patient Engagement & Management Solution

A leading healthcare network needed a modern solution to streamline patient booking and management. We developed an iOS, Android app, and web app that support appointment scheduling, are integrated with EMR, and provide a payment gateway for a hassle-free experience.

Client Industry

A connected care solution that digitizes workflows, streamlines scheduling, automates patient tracking, and enables seamless virtual consultations with real-time care team coordination.

Enhancements

A 360-degree app with scheduling and records management in one place.
Easy scheduling for virtual or in-person appointments
Access to the patient's medical history
Integrated payment methods that allow insurance coverage co-payments.

Services Delivered

An iOS, Android app, and web app
EMR integration for medical records management.
Finding doctors and pharmacies based on location.
Payment methods integrated

The Tech Stack

React JS
React Native
Java/.Net
Gravity

Project Overview:

TrueCare relied on phone-based scheduling, which caused bottlenecks, high no-show rates, and limited patient access. Separate workflows for routine and urgent care made scheduling complex and prone to errors.

Patients struggled to book appointments, access medical history, or coordinate payments and insurance efficiently. Staff spent excessive time on manual tasks, slowing overall operations. Folio3 delivered an application that digitized scheduling, integrated EMR, enabled payments, and streamlined patient management. The solution reduced administrative workload, improved patient engagement, and optimized clinic efficiency.

Challenges Faced

Staff spent excessive time handling phone calls, leading to long wait times and frustrated patients. High call volumes during office hours created scheduling delays and reduced efficiency.

Separate processes for OPD visits and urgent care made time and resource allocation difficult. Manual coordination increased the risk of errors and inconsistent patient experiences.

Patients had no easy way to view their own medical history or manage family profiles. This lack of visibility affected care continuity and patient engagement.

Billing and insurance workflows were separate from scheduling, causing delays and administrative overhead. Staff had to manually track co-pays, reimbursements, and payment updates.

Without an integrated system, the clinic struggled to scale operations efficiently. Limited automation reduced staff capacity for patient care and lowered overall throughput.

Solutions We Delivered

Unified Appointment Scheduling

Check-In Convenience

Comprehensive Medical Records

Integrated Billing and Insurance

Pharmacy Finder and Ordering

Multi-Platform Access

Impact

Improved Patient Engagements
Digitized scheduling and check-ins increased patient interaction, with 40% more appointments booked through the app instead of phone calls.
Reduced No-Shows
Automated reminders and location-based check-ins led to a 30% drop in missed appointments, improving clinic throughput.
Operational Efficiency
Staff spent 25% less time managing bookings and payments, allowing focus on patient care and reducing administrative bottlenecks.
Faster Access to Medical Records
Integrated EMR and centralized patient data reduced duplicate tests and errors by 20%, supporting more accurate and personalized care.
Enhanced Revenue Capture
Automated billing and insurance processing improved co-pay collections and reimbursement cycles by 15%, optimizing financial workflows.
Expanded Patient Convenience
Multi-platform access and pharmacy ordering increased patient satisfaction scores by 35%, promoting adherence to care plans.

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