Patient Alert Management System with HL7 & Epic MyChart Integration
An Epic MyChart connector that simplifies patient communication with web-based and mobile messaging. It automates reminders, updates, and alerts through secure HL7 and EHR integration. This ensures fewer no-shows, stronger PHI protection, and a more connected patient experience.
A healthcare technology provider specializing in patient communication solutions.
Enhancements
Streamlined Patient Communication
Automated Reminders & Alerts
Reduced No-Show Rates
Improved Patient Portal Engagement
Enhanced PHI Protection
Services Delivered
Epic MyChart Integration
HL7 Interoperability
Centralized Alert Management System
Web-Based Messaging Platform
Cross-Platform Access
The Tech Stack
Epic
MyChart
HL7
HIPAA
Project Overview:
Recent studies have highlighted that U.S. healthcare providers face an average no-show rate of between 10% and 30%. Missed appointments result in financial losses and disrupted workflows. Hospitals still relying on manual alerts and limited EMR integration experience further exacerbate inefficiencies from outdated alert management systems.
To solve these challenges, our client pursued a web-based messaging engine with Epic MyChart integration and HL7 connectivity. Folio3 Digital Health delivered a HIPAA-compliant solution that unified communication across EHR systems, safeguarded PHI, and streamlined patient-provider interactions. This resulted in reduced missed appointments, improved patient portal adoption, and optimized hospital workflows, whether it is an emergency case or routine operations.
The solution was designed with seamless Epic MyChart integration, enabling patients to access timely updates, appointment reminders, and care instructions directly from their patient portal.
Unified Messaging Engine
We developed a mobile and web-based messaging platform that replaced fragmented communication systems with a centralized hub. Hospitals could now manage reminders, updates, and alerts through a single, streamlined alert management system.
Automated Patient Engagement
By automating reminders and alerts, the solution directly addressed high no-show rates, keeping patients informed and engaged. This proactive communication helped providers improve attendance and streamline operations.
HIPAA-Compliant
Built on a compliance-first framework, the platform safeguarded PHI with HIPAA standards, end-to-end encryption, and secure authentication, ensuring sensitive patient data remained fully protected.
Up to 25% reduction in no-shows: Automated reminders and alerts through Epic MyChart integration kept patients engaged and significantly improved appointment attendance.
Improved patient engagement:g IReal-time updates delivered via the messaging platform encouraged portal adoption and strengthened provider-patient communication..
Streamlined hospital workflows: Modern HL7 and EHR integration enabled faster data exchange and reduced manual administrative tasks for staff.
Enhanced PHI protection: HIPAA-compliant infrastructure with secure authentication and encryption ensured sensitive data remained fully protected..
Efficient alert management: A centralized alert management system allowed hospitals to coordinate care seamlessly and respond faster to patient needs.
