Client
Telemedicine Service Provider
Industry
Specialty Healthcare
Services
Workflow Automation
Tech
Python
Access Telecare Project Overview
Automation Scope
- Doctors' preferred scheduling
- Pinned shifts based on the doctor's availability
- Setup of max. consecutive shifts & days
- Priority supervision of patients
Challenges:
The Dire Need for Physician Scheduling Software
The client had multiple Excel sheets for various hospitals and doctors. On their road to streamlining scheduling and optimizing doctors’ shifts, they faced numerous challenges:
- Manual Data Management: They relied on disparate spreadsheets which asked for manual data entry and manipulation. Entering data manually is consuming valuable time and resources hence hindering productivity.
- Inefficient Scheduling: Creating a timetable or agreeing to a shift swap was difficult and time-consuming, which led to the use of several different communication channels by the doctors, such as SMS, calls, and emails.
- Scalability: The manual data entry and management into the spreadsheets considering the large group of hospitals, doctors and their availability of the shifts hindered the scalability of the scheduling process and therefore a messy tracking.
Our Solution:
Automated Physician Scheduling Software
Data Extraction
We developed tools to extract data from Access Telecare's Excel sheets. The enablement of this feature eliminated the need for manual entry.
Data Modeling
The data modeling techniques involved the analysis of historical data to identify patterns and trends that led us to develop an optimized scheduling algorithm.
Optimization Algorithm
Our team created an optimization algorithm tailored to Access Telecare's specific requirements, considering the doctor’s availability that was further split into maximum consecutive shifts and minimum consecutive days and their percent shift’s coverage.
Automated Schedule Generation
With the optimization algorithm in place, we automated the process of generating new Excel sheets with optimized care provider schedules, leaving no room for underutilized doctors.
Impact
- The monthly shift capacity has grown by 3X after implementing the automated physician scheduler
- Our custom medical scheduling software saved massive costs for hospitals
- It optimized their time and resource utilization.
- It has spared the clinicians from entering data to now focus on critical tasks such as patient care, doctors’ assistance, and managing emergency response tasks.
- The solution helps abstain from double-booking and reduces the chance of doctors canceling their shifts because of time conflicts caused by human error.
- Patients now are never left unattended which further enhances patient experience.
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