Privacy Policy for ClinicLive

Folio3 Software, Inc. (“The Company,” or “we”, or “us”) truly values the privacy of ALL users and customers of our products and services. We offer telemedicine applications, platforms, and services (the “Services”). This Telemedicine Privacy Policy applies to our website HTTPS://DIGITALHEALTH.FOLIO3.COM (the “Site”), as well as the Services, which are accessible through the Site and third party App Stores. Using our Services, participating healthcare and medical professionals (“Healthcare Providers” or “Providers”) can provide health services online to their clients and patients (“Patients”). In this Privacy Policy (“Policy”), we detail how we gather, use, and share information that we obtain about users of our Services or visitors to our Site. This Privacy Policy is effective as of March 30, 2020 (“Effective Date”).

By visiting our Site or using our Services, you agree and allow that your personal information may be handled as described in this Policy. Your use of our Site and Services as well as any dispute over privacy is subject to this Policy and our Terms of Service.  This shall include all applicable limitations on damages and the resolution of any disputes. The Company’s Terms of Service are incorporated by reference into this Policy.

INFORMATION THAT WE COLLECT ABOUT YOU

We may collect information pertaining to you (a) directly from you, (b) from third parties, and (c) through your use of our Services and Site.

Information We Collect Directly from You.

No registration is required for Users to visit the informational areas of the Site. However, registration is required to use the Services. Once a Provider registers with us and subscribes to our Services, the Provider can invite Patients to use the Services. After receiving an invite, the Patient needs to register for a ClinicLive account to use the Services.

Patient Registration.  Patients must provide certain information, including: name, address, mobile phone, email, as well as a user id and password. In addition, the Patient may communicate other health-related information to the Healthcare Provider during a video consultation via the Company app.

Provider Registration. To register, Providers must provide certain information about themselves and their practices including: Provider’s name, address, email, mobile and work phone; the Provider’s practice name, and the practice address, phone number and fax number; and a user id and password.  We DO NOT collect bank account or other payment information.

Information We Collect from Providers. 

Certain Services and Service Features are available to patients because their Providers use our Services. Providers may provide patient names and e-mail addresses to us so we may communicate with patients on behalf of Providers about the availability of certain Services.

Information We Collect Automatically.

Certain information may be automatically collected about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; a time and date stamp and the length of time you visit our Site and or use our Services; the referring URL that led you to our Site; and your browser type. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. Please see the section “Use of Cookies and Other Tracking Mechanisms” below for more information about how we use tracking mechanisms.

HOW WE USE YOUR INFORMATION

We use the information that we gather about you for these purposes:

  • To provide our Services to you.
  • To notify you about the availability of Services on behalf of your Provider.
  • To communicate with you about your use of our Services, to provide technical support, to respond to your inquiries. and for other customer service purposes.
  • To customize the content and information that we may send or display to you, to offer location customization to you, to give you personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.
  • To send you reminders and similar information regarding your care on behalf of your Provider.
  • To display advertising on our Site.
  • To send offers and other promotions to Providers.
  • To help us better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve our Site and Services and to respond to users’ preferences, as well as for other research purposes.

HOW WE SHARE YOUR INFORMATION

We may share the information that we collect about you, including personally identifiable information, as follows:

Healthcare Providers. As a Patient, your information will be shared with Healthcare Providers as directed and consented to by you. Our Services make your Assessments and related information available to your Healthcare Provider.   We will not make information available to Providers other than those with whom you have requested that we share your Assessments.  This Policy does not address how Healthcare Providers will use and disclose information obtained using The Company.  If you would like this information, you should ask your Healthcare Provider directly for a copy of his/her Notice of Privacy Practices.

Service Providers. We may disclose information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.

To Protect Us and Others. We may also disclose information we collect from you, as permitted by law, where we believe it is needed to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations of potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which The Company is involved.

Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or if we are a part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other Company.

In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena in compliance with applicable privacy laws.

Aggregate and De-Identified Information. We may share aggregate or de-identified information about our users with third parties for marketing, advertising, research or other, similar purposes.

USE OF COOKIES AND OTHER TRACKING MECHANISMS

We employ tracking mechanisms such as cookies to track information about your use of our Site or Services. We may combine such information with other information we collect from you.

Cookies.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service.  Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse public areas of the Site; however, the Services will not function in this case.

Clear GIFs (a.k.a. web bugs, web beacons, or pixel tags).  Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs, in connection with our Site to, for instance, track activity of Site visitors, help manage content, and help compile statistics about Site and Service usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, shared, or forwarded.

Third Party Analytics. We use applications, such as MixPanel and Google Analytics to analyze usage of our Site and Services and to assist us in personalizing content for our users on out Site and Services. Other analytic means may be used to evaluate our Services. We use such tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We DO NOT share your personal information with these third parties.

Advertising. We may use network advertisers to advertise our Site and Services on other sites. We may choose to do so based on your visits to our Site and to other third party Sites. These entities may use cookies and other tracking technologies to perform their services. We do NOT share your personal information with these third parties.  Our Site does not currently respond to browser “Do-Not-Track” requests; however, you may opt out of targeted ads from many ad networks, through the National Advertising Initiative (“NAI”) website, or the Digital Advertising Alliance (“DAA”) website.

USER GENERATED CONTENT

We may invite you to post content on our Site, including your comments. The Company cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.  As a result, you should never post any sensitive information to our Site that you are not comfortable sharing publicly (for instance, you should not post personal medical details).  The Company is not liable to you or any other person for any content or information you post to our Site or the use or disclosure of such content or information by other users or third parties.

3rd PARTY LINKS

Our Site and Services may contain links to third-party websites. Access to and use of such linked websites is not governed by this Policy, but is instead governed by the respective privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.

PATIENT HEALTH INFORMATION

The privacy and security of Patients’ individually identifiable health information provided to The Company in connection with Services may be protected by federal law (HIPAA, the HITECH Act, and their regulations) and state privacy laws, because The Company provides Services to Healthcare Providers.  This health information is “protected health information” (“PHI”).  PHI may be used and disclosed by The Company as necessary to provide Services, for our own management and operations, to meet our legal obligations, and for any other purpose for which Patients have given consent.  We may share PHI with third parties for these purposes in compliance with applicable law.  We may de-identify PHI and aggregate it for purposes of monitoring and improving our products and services, for benchmarking purposes, and to provide customized services or technologies our customers.

SECURITY OF MY PERSONAL INFORMATION

Safeguards: We have implemented reasonable safeguards (technical and organizational) to protect your information against unauthorized access, disclosure, alteration, misuse, loss, and destruction.  Please be aware that despite our efforts, no data security measures can guarantee 100% protection and security.  You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a strong password that others may not easily guess, and keeping your log-in and password private. We are not responsible for lost, stolen, or compromised passwords on your account via unauthorized password activity.

Access to Personal Information: Users may modify registration information that they have submitted by logging into their account and updating their profile information. Please note that copies of information that users have updated or deleted may remain viewable in cached or archived pages of the Site for a period of time.

MARKETING EMAILS

From time to time, we may send promotional or informational emails to Providers. Any Provider may opt-out of such communications by following the opt-out instructions contained in the e-mail. It may take up to 10 business days for us to comply with such opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or receive from us.

CONTACT US

Please contact us if you have concerns or queries about this privacy policy or would if you wish to make a complaint. You may write us at digitalhealth@folio3.com.

CHANGES TO THIS POLICY

This Privacy Policy is current as of the Effective Date set forth above. We may modify this Policy from time to time. We will post any changes to this Policy on this page. If any Policy changes have a material effect on our practices regarding personal information we have previously collected from our users, we will try to provide users with notice ahead of these changes, for instance by highlighting such changes on our Site.